Frequently Asked Questions

Absolutely. All TDW Jewellery pieces are crafted using 100% certified gold and authentic, IGI-certified diamonds. Each item comes with a purity certificate and is hallmarked, ensuring transparency and trust.

Yes, we specialize in bespoke jewellery tailored to your preferences. Whether it’s a redesign, engraving, or creating something entirely new, our expert designers will work with you to bring your vision to life.​

At TDW Jewellery, we offer both natural diamonds and lab-grown diamonds, each certified for authenticity and quality.​

Yes, lab-grown diamonds are real diamonds. They have the same physical, chemical, and optical properties as natural diamonds and are graded by the same standards.​

Lab-grown diamonds are created in a controlled environment but are chemically and physically identical to natural diamonds. The primary difference lies in their origin—natural diamonds are mined, while lab-grown diamonds are man-made.

Absolutely. All our lab-grown diamonds come with IGI or equivalent certifications, assuring you of their authenticity and grade.

No visible difference to the naked eye. Only advanced gemological tools can detect the origin. Both are equally stunning and brilliant.

Both are excellent choices depending on your preference. Lab-grown diamonds are eco-friendly and budget-conscious, while natural diamonds are traditional and rare.

No special care is needed. Like natural diamonds, lab-grown diamonds are extremely durable and should be cleaned with a soft cloth or mild jewellery cleaner.

While lab-grown diamonds offer great initial value, natural diamonds generally hold better long-term resale value due to their rarity and traditional demand. However, both serve well for their respective purposes—beauty, occasion, or investment.

You can explore and order select collections directly through our website. For custom or high-value pieces, we recommend contacting our team via WhatsApp or visiting our store for a personalized experience.​

We offer a ring size guide on our website. If you’re unsure, our team can assist you in measuring your size accurately—either virtually or in-store.​

Yes. We offer lifetime complimentary cleaning and repair services for eligible TDW purchases. Contact our customer care or visit the store to schedule servicing.​

You can reach us via:

We’re available Monday to Saturday | 10:30 AM to 8:00 PM to assist you.